My Best Friends Picture UrnT. Kerns
Customer service was excellent"Excellent quality pet urn - would recommend your company very highly to anybody - customer service was excellent -
example - received urn and it had a wrong date engraved on it I called on the phone about it - your company sent a replacement out immediately and I received it the next day -
NOW THAT IS CUSTOMER SERVICE"Melvin Kaufmann
"The girl in customer service I dealt with was 5 star, exceptionally great. I was on a tight time frame, and needed to know if the urn was in stock, get it engraved, and shipped overnight to get to me in 3 days max. The girl checked with the warehouse, the engraver and shipping. She confirmed it could be done, and got the urn to me and my family one day ahead of schedule to boot. Excellent, excellent, excellent service and professionalism. I know that this type of service should be given by all companies, however in my experience, it tends to be the exception not the rule. Again thanks to your customer service rep. and everyone in your organization that made my mothers arrangements a lot easier and getting her urn problem free." Victor Landeros |
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