"There were many options for the marker (e.g., lettering, images), and the marker was made to my complete satisfaction. Also, when the place it was shipped to "lost" it, the Memorials.com customer service person immediately took care of the problem."D. Grilly
"The urn is hand painted in Germany. It was well packaged and a quality biodegradable product. I received a phone call not long after placing my order to let me know it will take up to 3 weeks for the urn to arrive. Very pleased with the product and the customer service." S. Mcilnay